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Complete nightmare, both this site and its sister site, Raging Bull.
I have $1400 in winnings between the two and have been waiting over a month for one payout from Planet 7.
I'd sent in the needed paperwork and forms and after two weeks of waiting, asked if everything was in order and was told yes.
Two more weeks go by and still withdrawal shows as pending, so I contact them and THEN I get told I need to provide one more document. Waiting a MONTH after providing the information only to get told they need MORE information. This place sucks hard.
I highly advise you look elsewhere to play. Red Dog and Fair Play seem to be a little more on the mark.
I think this casino should be shut down and held accountable for the amt of people they have ripped off me included. They are crooks and im disgusted by the rudeness of its support team. They are one excuse after another and do not pay out.
follow up news for this situation with planet 7 casino, only after seeing a "May" promo stating a 200% bonus with no play-through requirement or limit to withdrawals, in my email box... that is a great sounding promo, except one thing... I still don't know anything about when I get what I won fair and square nor that the finance department even received the necessary information by way of (requested confirmation) cause, it had been approved 4/14/19 yet, it appears I sent that info. to the "customersupport" and there it sat? for 2 weeks all the while, I was communicating to a direct email with case# attached and for what? it being repeated how they will get back to me within 5 days time over and over, now I've sent 4 or 5 emails to the finance department and can't get any response back. It's getting to be a real challenge not firing off some rude and descriptive ideas as to how I feel about this situation, seeing promos like that. I didn't do anything wrong that I'm aware of and I had played there and lost money to them before so it's not like I signed up got in there and won money then l left immediately, nope, I had played there and lost at least a couple of times, I took one of there bonus's I believe and did the whole play through x amount of times and here I am, trying to vent and maybe help others not to make the mistake that I did. (It's real simple, all they have to do is communicate thoroughly what is going on and some kind of ACTUAL and accurate timeline as to when this will be paid) this is not one person that owes, its a whole Casino that owes, one person a small amount in relation to there volume of currency coming in. I want what is in hundreds, while in the time that this has taken place they have dealt in millions (assuming this with no research into it, easy for me to assume this amount being completely plausible) I noticed my last reply to my own comment is not posted here, please let me know if this is not okay and if there is any advice/or help for this predicament. thank you casinofreak and friends.
Enjoyed my time there up until I requested for withdrawal... I’ve been testing the casinos for there payout performance for at the end of the day If I win and it is decent sized I want to know it will come back to me with the speed of a crypto transaction 4 days is questionable but, this place with all due respect has given me nothing but, poker game style bluff. March 30th withdrawal request (bitcoin) today (2 weeks) finally got approval after having to be a pest with my own fair and square winnings but, wait there’s more, it will now take 7 to 10 days for the BTC transaction. One month is not or was not described or I wouldn’t have tried it out. I’d go back if they fix this mess but, only after I am paid in full. All for fun? Money does play some part in its value, take that away and I’m out, otherwise I’d be playing for free right now and do but, only to test the game out first see how it plays.
Sucks maybe its becuz i didnt win but idk maybe m just ina mood today loosing made it wOrse however its was still cool thx you guys for releaving me of my free cash
Bottom line ( CROOKS ) Don't even think about spending time or money. Like hundreds of no-paying casinos out there they are at the top of the list.
My guess is they dole out a lot $$$ to these review sites for high ratings.
PLANET 7 CASINO LITERALLY STEALS and you'll keep getting dumped on live chat. DON'T SIGN UP!
Straight after I deposited $50 into my account, I was locked out without reason. Every time I contacted them, I end up getting dumped with an automated messages as soon as I asked where my money had gone?!
4 months after, I finally get told that my $50 was taken as a "penalty" for apparently having multiple accounts. Pffts!!!! I swear on my kids life I don't!
I never been so frustrated in my life. You'll have no one to speak to.
Theyll end up just dumping you half way through a conversation.
Took my money and locked my account within 1 minute apart.
Accused me of fraud! Bullshit!!!! Prove It!!
I won $1200 and had to change my bank account, they refused to do that and pay me i lost $1200 i won.
Stay AWAY from this casino. They owe me 4 withdrawal checks that total up to 600 dollars. They paid me the first one of 100 dollars so I kept depositing and I deposited hundreds and they won't even send my 2nd withdrawal check of 100 dollars. I have waited 2 months on a 100 dollar check after depositing 4 times that. They hang up on me in chat and they won't answer or return calls. These people are scam artists!
Planet 7 is horrible.
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