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How Ratings Work

CasinoFreak Editorial
CasinoFreak Editorial

how ratings work
At Casino Freak we provide gamblers unbiased overviews of online casinos. We ensure that our community of gamblers is served with only the best platforms. 

To make a more informed gambling decision, we encourage visitors to carefully check out our user-generated reviews. 


Well, because these reviews present real player experiences with casinos. Plus, we do not take anything for granted, which is why we do our best to help gamblers.

Therefore, we provide ratings and reviews left by our community. A platform’s reputation is a reflection of its quality. Transparency plays a very important role for us. 

That’s why we want to present the way we review. 

Continue reading to learn more about our rating system, the standards the casinos must meet to be listed, and more. 

How Can a Casino be Featured on Our Website

Below you can find our unique criteria that apply to every one of our partners. These aspects help us decide if a casino is worth adding to our platform or not:

Safety and Regulation

safety and regulations in casinos
We know how important it is for gamblers that their personal data and funds are safe at all times. Therefore, we ensure that every listed site is running a secure and legitimate service by checking out the following:       

  • License: For us, it is crucial that platforms own a license from a legitimate licensing body. The license means that the casino is allowed to operate legally. We look out for trusted authorities such as Malta Gaming Authority, UK Gambling, and many others. 
  • Independently Regulated: The casinos we list must display evidence that they are regulated for security. One of the most reputable independent authorities is eCOGRA. There are some situations in which we cannot find this information. 

Therefore, we check by ourselves to see if the games are fair or not. We do this by running games thousands of times. This is how we check that the results are random and that RNG software is in use. 

  • SSL Encryption: In terms of security, we look for a valid SSL encryption certificate. Encryption is about avoiding risks when data is being exchanged between the casino and the player. This means that a site is perfectly safe to use. 

Games and Software Providers

games and software
With such a wide range of games and software providers out there, knowing what to choose can be difficult at times.

Since we want things to be easier for you, we try to help as much as possible. So, we offer them some advice on how to make the best choice. Here is what an impressive game should incorporate:

  • Extensive Game Collection: At Freak Casino we make sure we select platforms with a great mix of slots, table games, live dealer, and bingo/keno games. 
  • Progressive Jackpot Availability: Progressive jackpots play an important when it comes to serious slots fans. Most of the time, they pay out great winnings. Therefore, we make sure we check for important names such as the Age of Gods series, Mega Moolah, and Mega Fortune.
  • Games from Top Software Developers: A good online casino will always have a reliable and trustworthy software provider. Big names in the industry are Microgaming, NetEnt, and Playtech. These providers are offering games with seamless graphics, exciting animations, high-quality sounds, and so on.
  • Play in Demo Mode Feature: The option to play in the demo is always high on our list.   Free games offer gamblers the chance to test new and exciting games with no risk. 
  • High-Quality Gaming Experience: We understand that some gamblers want to download the casino software on their device. So, we test this out to make sure that the software is easy to install. Plus, this test ensures that the software is not harmful to the device. 

For those who prefer playing at the online casino via a web browser, top-quality no-download software is essential. Plus, the sign-up process must be easy and quick. Furthermore, we check that the platform’s interface is easy to navigate. 

Bonuses and Promotions

bonuses and promotions
All gamblers love bonuses and promotions. Well, you’ll find them available at nearly every online casino on our list. If you are looking for a great online casino, then make sure it ticks all the following boxes:

  • The Site Offers Welcome Bonus: Top casinos will always have a substantial welcome bonus. We do our best to offer you the most generous casino bonuses. Remember that a great bonus will make a big difference to your game. 
  • The Offers are not Only for a Specific Type of Player: Promotions are not only for new players. We are always keeping an eye on how often every casino provides new bonuses and gifts to its members. 
  • VIP or Loyalty Program Availability: Top casinos don’t only offer special promotions. They also provide a well-structured loyalty scheme. This allows the gambler to earn some extra benefits from each bet he makes. 
  • Decent & Transparent Terms and Conditions: Before we recommend any casino, we always check the Terms & Conditions.  

Banking and money

casino payment methods
Security and funds, plus quick access to winnings are very important to all gamblers. We want to give you a true impression of what to expect. Therefore, we go through everything that the depositing process and withdrawing funds mean. We rate the site’s performance in the following:

  • Trusted Payment Methods are Available: We pay close attention to the number of payment methods that every platform offers. Plus, another thing that we look out for, includes the currencies accepted and the accepted limits. 
  • The Funds are Secure: For us, it is very important that the payments are made via trusted and secure means. This must involve encryption of personal data. It is also important that online casinos can make payouts when requested. 
  • Deposit and Withdrawal are Working as Intended: At Freak Casino, we make sure that our listed casinos quickly release the player’s winnings. Therefore, when requesting a withdrawal, we check out if the sites stay true to their word in terms of processing times. 


international avaialbility of casinos
As an online gambler, you will have access to plenty of casinos from every corner of the world. What we are looking for in a casino is to see that the site adapts to the various needs of users around the world. This is how a gambler can have an amazing experience when playing online. 

The most popular platforms are not the same in all states. So, as mentioned earlier, the site must be able to change the platform or have different landing pages. Also, it is important to know that some top-ranking platforms where gamblers might not have access. That usually happens because of laws and regulations in their states. 

Due to this reason, we have created a useful Country Flag filter. This filter allows gamblers to only display those sites that are available in their country. Yet, they can still check out other foreign gambling platforms. Note that, if you want to travel abroad, then the results displayed on Casino Freak would be entirely different. 

Customer Support

In our opinion, a reliable online casino must have a customer support department that is accessible 24/7. When reviewing online casinos, we are looking for several important things. 

  • Easy access to customer support: This detail is something that we never ignore. It should always be very easy to contact this department. Therefore, the platform must have a phone number, email address, and chat support.
  • Fast and prompt answers to important issues: An extended FAQ section is mandatory so that gamblers can easily find the answers they are looking for.
  • Player Safety: Player Safety is extremely important. This is why we rate those sites that put the player’s safety in the first place. We rate those casinos that provide features to monitor time and money spent gambling. Plus, we give those features a try for ourselves. 
  • Data Encryption: We make sure that your personal information is used only for the purposes you intended. This is why we recommend online platforms only if we are sure that they will not pass on personal details to third parties. For that, we take a close look at their privacy policies. Plus, we also encourage gamblers to do the same. 

Mobile availability

These days, many gamblers prefer to play on their mobile devices. Therefore, we consider those sites that offer both mobile and desktop gambling. Our main focus is on:

  • Site is optimized for mobile devices: How do we select our mobile casinos? Well, we test the quality of instant-play sites on various smartphones and tablets via different browsers. What we want to see is if the platform runs smoothly. We also check out if there are any additional bonuses exclusively available for mobiles. 
  • If the site has an app, it runs smoothly: Top casinos usually provide downloadable apps for mobiles. We carefully test every aspect of them just like we would do on the casino’s main website. We focus on the game selection, the speed, and the layout. 

Please note

Even though we carefully check these aspects when we rate a casino, the situation might change. Yet, we are constantly updating our reviews if the users are mentioning an issue or some information is outdated.

Although it is hard to keep track of every change, we do our best and with your help, we can maintain the information accuracy. 

Important Details about Rating Casinos

important details about ratings
Since the reviews on our site are user-generated, here is what you need to know about the rating system:

  • As a user, you need to be logged in to leave a review
  • The written review must have at least 50 characters
  • You can also leave a medal review, which will be valued as follows:
    • Gold Medal - For the Best of the Best!
    • Silver Medal - Average Casinos
    • Bronze Medal - Below Average (Not recommended casinos)
    • Black Medal - Worst of the Worst (Avoid at all costs)

Casino Freak has the best online casinos page, sorted according to our community (Medal) ratings.

Your Contribution is Very Important to Us

we need your help
The community’s opinion about casinos is extremely important to us. This way, we can provide unbiased reviews that reflect the users’ experience and not our individual experience with casinos.

The user-generated reviews are a reflection of the true rating of an online casino. Note that we do not interfere with these ratings in any way.

Our users are the ones who decide which casinos are worth it. Our reviews only have an informational purpose. They are meant to offer guidance throughout your gambling journey. 

Therefore, it will be much easier for you to make the best decision in terms of joining a certain online casino. 

Why Should You Trust Our Ratings?

trust the rating system
Maybe you are wondering why you should trust us. 

Maybe you are not yet convinced that we are a reliable and trustworthy platform. Therefore, we are going to offer you a few strong reasons why you can trust us with your gambling decisions:

  • We Are Unbiased – The ratings can only be influenced by users. They cannot be altered by the operator.
  • Great Attention to Detail – Because we pay attention to every little detail, we are ensuring that you don’t get scammed.
  • Confidential Data Protection – We will never share your details with anyone. 
  • We Understand You – Because we are players too, we understand how frustrating it can be to join a low-quality casino. We understand the issues you might have to deal with in such situations. That’s why we do our best to offer you the best gambling experience ever. 
  • We Have a Highly Engaged Community – At Casino Freak, all users and gamblers love to share their experiences. Therefore, the reviews are as transparent as possible. 

Blacklisted Casinos

casino blacklist
When we find an online casino that meets all the above requirements, we will happily recommend it to our users. 

On the other hand, if a platform has any potential risk to gamblers, then we will add it to our blacklist. 

At the moment, there are over 90 casinos on our blacklist. We are constantly updating this list with further rogue platforms to be avoided. 

Our main goal is to help our users have a secure and enjoyable gambling experience. Therefore, each platform on our blacklist has been thoroughly investigated by our experts. These casinos are on our blacklist because of:

  • Lack of Site Security
  • Randomness of Games
  • Slow Processing and Paying Out of Winnings
  • Unresponsive or Poor Customer Service
  • Difficulties Claiming and Receiving Bonuses

Check out the blacklist.

Final Thoughts

With plenty of years of expertise in the online gambling industry, we have a strong understanding of what players are looking for. We know exactly what they need in terms of online casinos. Furthermore, we take security very seriously. Our review system has been created with the user in mind. 

Our main goal is to provide the most transparent casino reviews.  Note that our reviews are ONLY for informational purposes. They should only be used as guidelines for the best gambling experience. 

At the end of the day, it is your decision as a player what online casino you choose. Yet, we do our best to help you make a great decision. We want you to always play safe.

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